Course Structure

Revenue Optimization

Revenue Optimization

Revenue Optimization is focusing on how to improve the hotel revenue, setup of pricing strategy, market segmentation control and increase the Hotel RevPAR.
 

-Revenue Management
- Management of Hotel Operation 
  through Financial Data

 
Quality Customer Service
Quality Customer Service

These programs are focusing on how to retain customers by the middle management and frontline staff. The formation of customer service culture to add value to the hotel's brand.

- Quality Service
- Mannerism & Etiquette in
  Service Industry

- Hotel Service English
  Training Program

     
Talent Management Training
Talent Management Training

Talent shortage is one of the prominent challenge encounter by the hotel. Talent management program provide toos on supervisory skills and people management.

- Hotel Train the Trainer
- Supervisor Skill

 

 
Operation Management
Operation Management

Practical roles and functions of FO / F&B / HSKP with emphasis on standards & service concepts.

- Front Office Service
  Standards & Processes

- F&B Service Standards &
  Processes

- HSKP Service
  Standards & Processes

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